In addition to ES aids in power usage monitoring for residences, companies, and energy suppliers.
They also set the buildings’ high-voltage electrical and telecommunications systems. the type that links structures to the electrical grid.
Additionally, PLUS ES provides highly technical energy services. For instance, installing meters, calibrating instruments, and integrated network services.
Although PLUS ES provides a variety of services, power usage monitoring is their primary objective. The group gathers, stores, and distributes data for more than 2.5 million meters by manually reading power meters.
It’s a massive operation that requires flawless coordination, as you might imagine.
However, the mission to read meters is well worth it. Numerous people can benefit from energy data, including residents, big businesses, energy providers, brokers, and more. Additionally, this data is assisting this group of energy specialists in realizing the PLUS ES goal.
On-going coordination of 5,000 technician visits each week
In addition, All of ES’s clients should have access to reliable and reasonably priced electricity. an end to net-zero.
To realize their ambition, they are making significant progress. High-voltage infrastructure installation offers resilience. Homeowners and companies can better control energy use by using the data from meter readings, which lowers costs.
The team was only dealing with one problem, though. Electricity was out of the question. as well as anything related to consumer communication.
The problem lies in the fact that organizing 5,000 technician visits every week is a challenging endeavor.
In order to prevent power supply interruptions, the team needed a smooth method to verify impending meter readings and service dates. Additionally, the technicians had to notify clients in advance that they were arriving. Because the PLUS ES team cannot function while the client is not present on the property.
Not every customer had supplied a phone number or email, which created an additional challenge. PLUS ES occasionally had nothing more than a traditional house address.
Without increasing administrative time, they had to figure out how to keep all of their various clients informed.
Fortunately, there might be hope thanks to ClickSend.
Internet posts and SMS: the end of the tunnel
A platform that could transmit automatic communications through several channels was required by the team. Additionally, it would be ideal if this platform was coupled with Salesforce, PLUS ES’s CMS.
In Australia, ClickSend is the only platform that combines automated letter and SMS sending into a single tool. Additionally, we have a direct Salesforce link. made to fit.
In addition to ClickSend was connected to ES’s Salesforce account. Additionally, configure SMS to be delivered automatically at predetermined service intervals. Customers are informed about planned services through these text messages. Additionally, include details regarding any disruptions in the electrical supply.
They took it a step farther after that. PLUS ES uses simple automations to inform consumers via SMS 24 hours before their scheduled electrical, service, or meter reading. And all without answering the phone. Customers also find it to be effortless. The Salesforce scheduling system is automatically updated, and they can reschedule or confirm via SMS.
PLUS ES is now able to more effectively organize their 5,000 weekly technician visits by permitting self-serve and enhancing scheduling communication. Resources and time were saved.
“Plus.es increased their scheduling window by 80% after using ClickSend to send SMS notifications to customers.” PLUS ES, 2023.
But there was only one more issue to resolve. Occasionally, PLUS ES does not have a customer’s mobile number on file. which eliminates the possibility of SMS updates.
Online Post is useful in this situation. Physical letters are automatically sent to these clients with the ClickSend Salesforce interface.
PLUS ES’s printing, envelope stuffing, and mailing are all handled by ClickSend. Because this approach is automated, letters are delivered to each customer’s mailbox well before the PLUS ES visit.
Too simple. Additionally, our team may have contributed somewhat.
“The ClickSend staff offers outstanding customer support. When we need help, they respond quickly, and they will collaborate with us to identify and resolve any problems we are having. We vouch for the ClickSend platform’s dependability and uptime because we use it daily. PLUS ES, 2023.
Learn more about using Salesforce to send and receive SMS. To find out how automated mail and SMS can improve your business, you can also sign up for a free trial.