Property managers with a unique approach are Prime Property Care. Houses of Multiple Occupation (HMO) are under their management. It’s another name for flatshares, however each renter has their own lease.
The houses they oversee are frequently family-style residences with separate rental rooms and communal living and kitchen areas.
The difficulties of having several tenants
The team recruits up to six unique tenants and oversees up to six contracts for each home in order to lease an HMO. Compared to the typical leasing strategy, which involves a property manager finding one person or family and arranging one lease for each home, tenancy can result in up to six times as much paperwork.
They also face the additional difficulty of frequently having to find several tenants. Properties in HMOs are often only signed for a period of six months. Tenants rarely have rolling contracts and remain for several years.
“We must be on the lookout for tenants all the time. In order to attract renters, we must optimize our marketing strategy and ensure that the lease signing process is simple. It enables us to have no tenancy voids and quickly find tenants. — Superior Property Maintenance
How has this expanding property management company transformed from an administrative burden to contented tenants?
SMS that is automated. Saved time. Tenants who are happier
Prime Property Care is committed to adopting process automation to automate as many tasks as possible.
The team employs an automated SMS procedure to streamline their tenanting process.
The lease application procedure consists of at least ten steps. In addition to viewing the property, the tenant must sign the lease, check in with the realtor, present the necessary paperwork and references, and more.
It takes a lot of time for property managers to handle this process by hand. Additionally, it makes it challenging to continuously provide the superior level of customer care that Prime Property Care takes pleasure in.
The help of automated SMS. Ten automatic nudges or texts are sent by Prime Property Care to help applicants complete the application process. There are links in the text messages. For instance, a link to confirm a viewing or submit an application.
By using these SMS texts, Prime Property Care is able to swiftly shift tenants into their houses and keep landlords’ vacancy rates low.
Discovering the secret to inexpensive SMS
Prime Property Care has utilized other SMS providers before ClickSend. However, it is the platform that best suits their particular requirements.
“I like that ClickSend offers a very competitive price, which I believe is extremely fair. I was searching for a respectable service at a fair price, not the lowest one. — First-Rated Property Maintenance
The prior SMS supplier for Prime Property Care was more costly and lacked extra functionality. Prime Property Care requires solutions that are simple to connect because they have a custom-built CRM. The deal was sweetened by our more than 200 integrations.
“We’re paying three times as much with ClickSend as we were before. Additionally, we are receiving even better service. Everything just works, and it has the proper integrations as well. — Superior Property Maintenance
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Using bulk SMS to reduce a 20-minute task to a 10-second one
The team resolved another time-consuming task with text messaging after moving to ClickSend.
Suppose a property manager had to get in touch with every tenant in a single house—that is, five or more people. The property manager used to be responsible for determining which tenants occupied the property. Next, look through 3,000 CRM contacts to obtain their information. Send the messages by hand after copying and pasting them to each recipient.
It can take twenty minutes or longer to complete this laborious task. Not at all.
They came up with a ten-second answer by thinking about how ClickSend could integrate with Prime Property Care’s unique CRM. Each house in the CRM has a contact list attached by the team. They then used ClickSend’s API to add in mass messaging features.
The API was well-structured, the notes were excellent, and it was simple to understand and obtain examples. It was clear that someone had taken care to compose it so that the person reading it for the first time could follow along. — Superior Property Maintenance
A property manager can now access the CRM’s property details. Send a single message to every contact residing in the house. Simple placeholders are used to personalize the messages with the tenant’s name and other information. It saves the property manager time while providing the tenant with the impression of individualized treatment. Everyone benefits.
Boost real estate companies via SMS
Do you own a business that focuses on real estate or services? We would love to demonstrate how text messaging may expedite application procedures and cut down on admin time. You wouldn’t believe how simple it is. Try SMS by registering for a seven-day trial; we’ll even give you some credit to get you started.